Privacy Statement

Introduction

THE MUSIC MENAGERIE is committed to adopting the highest standards to safeguard our customers' personal information. The Music Menagerie, like other companies operating in Australia, is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth).

The Music Menagerie sometimes handles personal information relying on exemptions under the Privacy Act, for example in relation to:
employee

• records;
• related bodies corporate;
• provision of services to State or Territory authorities; and
• operations outside Australia relating to personal information of non-Australians.
  
  Any permitted handling of personal information under such exemptions will take priority over this privacy statement to the extent of any inconsistency.

The Music Menagerie’s policy on the collection, use and disclosure of customer personal information is set out below:
What Personal Information does The Music Menagerie collect and why?
The Music Menagerie collects personal information about you in order to provide personalised product and information services.

The personal information you provide to The Music Menagerie will enable us to make offers of products and services to you. The type of personal information we collect may include your name, address, telephone numbers, e-mail address, what you buy, when you buy, information on how you use our products and services and how much you spend, information on your browsing activity when visiting one of our websites, and personal preferences regarding musical instruments. This information helps us develop and make available products to suit your needs.
How The Music Menagerie may use your Personal Information
The personal information you provide The Music Menagerie may be collected, used and disclosed for a number of purposes connected with our business operations, which include:
processing

• your orders or applications;
• providing you with products and/or services requested;
• billing you or administering your account;
• dealing with requests, enquiries or complaints and other customer care related activities;
• carrying out market and product analysis and marketing our products and services generally;
• registering your details and allocating or offering you rewards, discounts or other benefits and
• fulfilling any requests or requirements you may have in respect of our loyalty or reward programmes and other similar schemes;  
• carrying out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.

The Music Menagerie will not disclose your personal information to other businesses, data collection services or any third party (other than Australian Government or law enforcement agencies to assist in the prevention of criminal activities) at any time.
  
We may also use your personal information for purposes related to those described above which would be reasonably expected by you. For example, we may use your personal information to keep you informed about features of our products and services or conducting analysis in order to provide better service to you. To opt-out of receiving certain The Music Menagerie marketing materials, you will need to unsubscribe. To do this please send us and email with "unsubscribe" in the Subject Field to unsubscribe@themusicmenagerie.com , or call us on 0413 182 313. Please note that if you have an account with The Music Menagerie, we will still need to send you essential information about your account.

Security of your Personal Information

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.

How to access your Personal Information

Upon your request, The Music Menagerie will take reasonable steps to let you know, generally, what sort of personal information we hold, for what purposes and how we collect, use and disclose that information.

Upon your request, The Music Menagerie will provide access to your personal information we hold, except in certain prescribed circumstances, including emergency situations, specified business imperatives and law enforcement or other public interests.

Additional information for users of our Websites

If you visit www.themusicmenagerie.com to read, browse or download information, our system may record information such as the date and time of your visit to the Website, the pages accessed and any information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes only.

Like many websites, our Website may use "cookies" from time to time. Cookies are small text files that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals. The default settings of browsers like Internet Explorer always allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.

While we take great care to protect your personal information on our Website, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best effort to ensure its security in our possession.
The Website may contains links to other sites. We are not responsible for the privacy practices or policies of those sites.

Privacy Policy Queries

If you have any queries or concerns, further information can be obtained by contacting our Privacy Officer on 0413 182 313, by fax (07) 4613 5802 or by email admin@themusicmenagerie.com

The Music Menagerie - ABN  87 992 792 484